We understand that sometimes things may not work out as expected, and we want to ensure that our customers are fully satisfied with their purchases.
That’s why we have crafted a comprehensive and customer-friendly Refund and Returns Policy specifically tailored to your satisfaction and happiness!
30-Day Return Window
We offer a generous 30-day return window, starting from the date you receive your order, to give you ample time to decide if your jewelry piece is perfect for you!
If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
Elegibility Criteria
To be eligible for a return, your jewelry item must meet the following criteria:
The item must be unused and in the same pristine condition as when you received it.
It must be returned in its original packaging, including any accompanying certificates or documentation.
Exclusions
While we strive to accommodate all returns, there are a few exceptions for the safety and hygiene of our customers.
The following items cannot be returned:
Earrings
Due to hygiene reasons, earrings cannot be returned unless they are defective or damaged upon arrival.
Customized Jewelry
Any personalized or engraved jewelry pieces are non-returnable unless they have a manufacturing defect.
Easy Return Process
Returning your jewelry item is a breeze with our simplified process:
Contact our friendly customer support team by chat or at support@alwaysnewjewels.com to initiate the return process.
We will provide you with a return authorization code and detailed instructions on how to proceed.
Pack your jewelry securely, including all original packaging and documentation.
Ship the item back to us using a trackable shipping service.
Refund Process
Once we receive your returned jewelry item and verify its condition, we will promptly process your refund. Here’s what you can expect:
We will send you an email notification upon receiving your return.
Our team will inspect the item to ensure it meets the eligibility criteria.
Once approved, your refund will be processed within 2-7 business days and credited back to your original method of payment.
Partial Refund
In some cases, partial refunds may be granted if the jewelry item does not meet the eligibility criteria mentioned above, such as restocking fees for opened items, or if it is returned after the 30-day window.
Shipping Costs
Please note that the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your jewelry item.
Shipping costs are non-refundable unless the return is due to our error.
Always New Jewels Monthly Jewelry Subscription
Don’t miss out on our exclusive offer!
Subscribe to our Always New Jewels Monthly Jewelry Subscription and enjoy a wide range of stunning jewelry pieces delivered to your doorstep every month.
You can choose any jewels from the site with our Premium Subscription, or we will send you jewels according to your preferences with our Regular Subscription.
By subscribing, you’ll have the opportunity to get your favorite jewel from the site for free.
Simply select the promotion below the main image on your favorite jewel’s page and subscribe for as little as $5 per jewel for a limited time.
Discover the joy of receiving new jewelry every month.
If you receive a jewel that you didn’t like, don’t worry! Return it to us and we will exchange it for you!
Get your favorite jewel on the site for FREE by subscribing to receive new jewels every month on your favorite jewel’s page for as little as $5 U.S. Dollars!
Need Help?
We hope this Refund and Returns Policy provides you with the confidence to shop for jewelry at Always New Jewels.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at support@alwaysnewjewels.com, or by live chat on any page of the site.
Start exploring our exquisite collection of jewelry and subscribe to our Monthly Jewelry Subscription today!
You can contact Always New Jewels at:
Phone: 305-514-0914
Email: support@alwaysnewjewels.com
Address: 2875 NE 191st St, Aventura, FL 33180
We can also be contacted by live chat on any page of the site by clicking on the chat icon.
