Shipping and Delivery For Always New Jewels

Do You Ship Internationally?

We are happy to inform you that we do ship internationally to most countries around the world. We want to make sure that everyone can enjoy our beautiful jewelry, no matter where they are located.

However, it’s important to note that there are certain countries where we are unable to ship due to current sanctions imposed by the United States. We apologize for any inconvenience this may cause.

For all other countries (over 180), our extensive network of shipping partners ensures that your package reaches you safely and efficiently. We offer fast and reliable shipping options to ensure that your jewelry reaches you in a timely manner.

Whether you’re in North, Central, or South America, Europe, Asia, Australia, or anywhere else in the world, we’re here to deliver your favorite jewels right to your doorstep.

What Happens If My Package Gets Lost??

We understand that it can be concerning when a package goes missing during transit. Rest assured, we have a process in place to address such situations.

We value your trust in Always New Jewels and strive to provide a positive shopping experience, which is why we insure every package we send out. If your package gets lost, we send you another one.

If your package is marked as delivered but you haven’t received it, we recommend taking the following steps:

1. Verify the shipping address: Double-check the shipping address provided during checkout to ensure it is accurate. Sometimes, packages may be delivered to a neighbor or held at a local post office for pickup.

2. Check with household members: Inquire with other members of your household to confirm if they have received the package on your behalf.

3. Contact the carrier: Reach out to the shipping carrier responsible for delivering your package. Provide them with your tracking number and explain the situation. They may be able to provide additional information or initiate an investigation.

4. Contact us: If you’ve followed the above steps and are still unable to locate your package, please contact our customer support team at support@alwaysnewjewels.com. We will assist you in resolving the issue and work towards finding a suitable solution.

How Reliable Are Your Shipping Methods?

We understand the importance of receiving your jewelry in a timely and secure manner, and we strive to provide a reliable shipping experience for all our customers.

We work with trusted shipping partners to ensure that your order is handled with care and delivered to you safely. While we cannot control external factors such as customs procedures or unforeseen circumstances, we make every effort to ensure that your package arrives on time and in excellent condition.

Our shipping methods have been carefully selected to offer a range of options that cater to different needs and preferences. Whether you choose our Free Shipping, Extra Savings Shipping, Regular Shipping, Expedited Shipping, or Flash Shipping, we aim to provide a reliable service that meets your expectations.

To further enhance the reliability of our shipping methods, we provide tracking information for all orders. Once your package is shipped, you will receive a tracking number that allows you to monitor the progress of your delivery. This way, you can stay informed about the whereabouts of your jewelry and have peace of mind throughout the shipping process.

We take pride in our commitment to customer satisfaction, and we offer a 30-day money-back guarantee. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days for a full refund.

How Long Will It Take To Get My Package?

We offer a variety of shipping options to suit your needs. Here are the estimated delivery times for each method:

1. Free Shipping: With our Free Shipping option, you can expect your package to arrive within 15 to 30 days. This method is perfect for those who are not in a rush and want to enjoy our jewelry at an affordable price.

2. Extra Savings Shipping: If you choose our Extra Savings Shipping option, your package will typically arrive within 10 to 20 days. This method offers a slightly faster delivery time while still providing great value.

3. Regular Shipping: Our Regular Shipping option ensures that your package will arrive within 7 to 15 days. It strikes a balance between affordability and quicker delivery, allowing you to enjoy your new jewels in a reasonable timeframe.

4. Expedited Shipping: For those who need their package sooner, we offer Expedited Shipping. With this option, you can expect your package to arrive within 5 to 10 days, ensuring a timely delivery.

5. Flash Shipping: If you’re in a hurry to receive your package, our Flash Shipping option is the fastest method available. Your package will typically arrive within 2 to 7 days, allowing you to enjoy your new jewels in the shortest possible time.

What Payment Methods Are Accepted?

We understand that having convenient payment options is essential when making a purchase. We offer a variety of secure and reliable payment methods to ensure a seamless shopping experience. Here are the payment methods accepted at Always New Jewels:

1. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can confidently make your purchase using your preferred card, knowing that your payment information is protected.

2. PayPal: For added convenience and security, we also accept PayPal as a payment method. If you have a PayPal account, you can easily complete your purchase using your PayPal balance, linked bank account, or credit card.

3. Apple Pay: If you’re an Apple user, you can take advantage of the convenience of Apple Pay. Simply select Apple Pay at checkout and use your stored payment information for a quick and hassle-free transaction.

4. Google Pay: For Android users, we also accept Google Pay as a payment method. With Google Pay, you can securely complete your purchase using your saved payment information on your Android device.

Please note that all payments are processed in U.S. dollars. If you’re using a different currency, the total will be converted to your currency at the current rate.

We strive to provide a secure and seamless payment experience for our customers. If you have any further questions or need assistance with your payment, please don’t hesitate to reach out to our customer support team.

Is Buying From Always New Jewels Safe?

We understand that safety is a top concern when making online purchases. Rest assured, buying from Always New Jewels is safe and secure. Here’s why:

How Do I Track My Order?

We believe in transparency and keeping you informed every step of the way. Once your order is placed, you will receive a tracking number that allows you to monitor the progress of your shipment. You can easily track your package on our website on the Track My Order Page, or through the shipping carrier’s website. Rest assured, you’ll always know where your jewelry is.

How do I place an Order?

Thank you for your interest in placing an order with Always New Jewels! We’re here to guide you through the process and make it as seamless as possible. To place an order, simply follow these easy steps:

1. Browse our website: Start by exploring our wide range of beautiful jewelry collections, including earrings, necklaces, and rings. We update our collections every week, so you’ll always find something new and exciting.

2. Select your favorite jewel: Once you’ve found the perfect piece of jewelry, click on it to view more details. You’ll find information about the materials used, sizing options, and customer reviews to help you make an informed decision.

3. Choose your preferred options: Some jewelry items may have customization options, such as selecting a specific metal type or gemstone. Make sure to choose the options that best suit your preferences before proceeding.

4. Add to cart: When you’re ready to proceed, simply click the “Add to Cart” button. You can continue shopping and add more items to your cart or proceed to checkout.

5. Review your order: Before finalizing your purchase, take a moment to review your order summary. Ensure that the selected items, quantities, and options are correct.

6. Proceed to checkout: Once you’re satisfied with your order, click on the “Checkout” button. You’ll be directed to our secure checkout page.

7. Provide shipping and billing information: Fill in the required fields with your shipping address, contact details, and billing information. Rest assured that we prioritize the security of your personal information.

8. Select your shipping method: Choose the shipping method that best suits your needs from our available options, including Free Shipping, Extra Savings Shipping, Regular Shipping, Expedited Shipping, and Flash Shipping. Each method has its own estimated delivery time, so select accordingly.

9. Review and place your order: Take a moment to review your order details, including the items, quantities, shipping method, and total cost. If everything looks good, click on the “Place Order” button to finalize your purchase.

10. Confirmation and tracking: After placing your order, you’ll receive an order confirmation email with all the necessary details. Once your order is shipped, we’ll provide you with a tracking number so you can monitor its progress.

Who should I contact if I have any questions about my order?

We’re here to assist you every step of the way! If you have any questions or need further information regarding our shipping and delivery, we encourage you to contact our dedicated customer support team.

Our friendly and knowledgeable team is available to address any queries or concerns you may have. Whether you need assistance with tracking your order, understanding our shipping methods, or any other related inquiries, we’re here to help.

You can get in touch with our customer support team by live chat on any page of the site, or you can find all of our contact information on the Contact Us Page.

We value your feedback and suggestions, so please don’t hesitate to reach out to us. We strive to provide the best customer experience possible and are committed to exceeding your expectations.

Do I need an account to place an order?

To answer your question, no, you do not need an account to place an order with us. We offer a seamless shopping experience for both registered users and guests.

However, we highly recommend creating an account with us for a more personalized and convenient shopping experience. By creating an account, you can easily track your orders, manage your Magic Box, and enjoy exclusive benefits and promotions.

Creating an account is quick, easy, and done in automatic. Simply click on the “Create an account?” checkbox located on the checkout page after you enter your email address, and an additional box will show up to create your account’s password.

Whether you choose to create an account or proceed as a guest, we assure you that your order will be processed efficiently and securely.

How Can I Return a Jewel?

We understand that sometimes returns are necessary, and we’re here to assist you with the process. Returning a jewel is simple and hassle-free. Here’s how you can initiate a return:

Check Eligibility: Before initiating a return, please go to our Hassle-Free Refunds & Returns Policy Page to ensure that your item meets our return policy criteria. The jewel must be unused, in its original packaging, and returned within 30 days of purchase.

Gather Required Information: To complete your return, you’ll need to include your order number. This helps us verify your transaction and process your return smoothly. If you don’t have it, don’t worry. Simply contact us.

3. Contact Us: If your item meets the return policy criteria and you’re ready to proceed, please contact us at support@alwaysnewjewels.com, or by live chat on any page of the site. Our friendly customer support team will guide you through the return process and provide you with further instructions.

4. Shipping the Item: Once your return is approved, you’ll need to ship the jewel back to us. Please note that you’ll be responsible for the shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items. This ensures that your return reaches us safely.

5. Refund Process: Once we receive your returned item, we’ll inspect it and notify you via email regarding the approval of your refund. Once approved, we’ll initiate the refund process. The refund will be applied to your original method of payment within 2-7 business days, as per our refund policy.

How Can I Cancel Or Change My Order?

We understand that sometimes you may need to cancel or make changes to your order, and we’re here to assist you with that. Here’s how you can cancel or change your order:

1. Cancelling an Order: If you wish to cancel your order, please contact our customer support team as soon as possible. You can reach out to us through our Contact Us Page, or by live chat on any page of the site. Please provide your order details, such as the order number and your contact information, so that we can assist you promptly. We’ll do our best to accommodate your request, but please note that if your order has already been shipped, cancellation may not be possible.

2. Changing an Order: If you need to make changes to your order, such as updating the shipping address or modifying the items in your order, please contact our customer support team immediately. You can reach out to us through our Contact Us Page. Please provide your order details and the specific changes you would like to make. We’ll do our best to accommodate your request, but please note that if your order has already been processed or shipped, changes may not be possible.

We strive to provide excellent customer service and will assist you in any way we can to ensure your satisfaction. If you have any further questions or need assistance with cancelling or changing your order, please don’t hesitate to reach out to us. We’re here to help!